Essentially, if event tech is evolving, but the assistance given is not, professionals need solutions structured to bridge the gap between the two — before, during, and after an event. For example, AI chatbots are great and have their uses, but what about in emergencies when getting real-time guidance around the clock from qualified people is crucial? Or working with a virtual event platform partner that understands individual levels of tech-savviness and helps fill in the blanks? It’s one thing to have a client experience team that can troubleshoot tech issues, but it’s an entirely different story to have one that will help you with planning and execution of your event from beginning to end, as well as in the green room support on the day of your event.
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