Supplier FAQs

Everything manufacturers and suppliers need to know about listing and selling through Event Technology Portal.

Getting listed

How do I list my products on Event Technology Portal?

Apply via our supplier registration page or contact us at hello@eventtechnology.org. Our team will review your application, verify your business details, and guide you through the onboarding process.

What types of products can I list?

Products must be relevant to the events industry — professional AV, lighting, staging, rigging, interpretation equipment, registration technology, audience engagement tools, and related accessories. Products with no clear events application will not be approved.

How long does the approval process take?

Most supplier applications are reviewed within 3–5 business days. We may request product documentation, certifications, or references as part of the process.

Is there a listing fee?

Please contact us at hello@eventtechnology.org for current listing terms.

Orders & quotes

How do I receive buyer enquiries?

When a buyer submits a quote request for your products, our team contacts you with the buyer’s requirements. You provide us with your best price and lead time. We handle all communication with the buyer — you deal with us, not the buyer directly.

Will I know who the buyer is?

We share buyer details with you only to the extent necessary to fulfil the order — such as the delivery address and logistics contact. All order-related communication goes through our team. This protects the platform relationship for both parties.

Can buyers contact me directly?

Buyers are directed to communicate through our platform. All order-related communication should go through our team. This protects you as much as it protects the buyer — it keeps a clear record of everything agreed and ensures disputes can be resolved fairly.

What if I cannot fulfil an order after quoting?

Please notify us immediately. We understand that stock and availability can change. Consistent failure to fulfil quoted orders will affect your standing on the platform. We ask that you only quote lead times you can confidently meet.

Payments

How and when do I get paid?

Buyers pay Event Technology Portal, not you directly. Once a buyer’s payment has cleared and their order is confirmed, we process your payment after dispatch is confirmed. Payment is made via bank transfer. Standard release timescale is within 5–7 business days of confirmed dispatch.

Do I invoice the buyer directly?

No. You invoice Event Technology Portal for the agreed order value. We manage all billing to the buyer. This keeps the buyer’s payment relationship with us and protects the platform model.

What is the platform service fee?

Please contact us at hello@eventtechnology.org for current fee terms.

What if there is a payment dispute?

If a buyer raises a dispute, we will notify you and request supporting documentation such as dispatch confirmation, tracking information, and delivery proof. We act as the mediator. Where the issue lies with the supplier, the relevant portion of funds may be withheld or refunded to the buyer.

Listings & visibility

How do I update my product listings?

Contact our team at hello@eventtechnology.org to update product details, pricing, or availability. A self-service supplier dashboard is planned for future release.

Can I list hire and rental equipment?

Yes. Hire and rental enquiries are handled through the same quote system. Make clear in your listing whether equipment is available for purchase, hire, or both.

What are the supplier conduct standards?

By listing on the platform, suppliers agree to fulfil confirmed orders accurately and on time, cooperate with dispute resolution, handle buyer data responsibly, and not solicit buyers to transact outside the platform. Suppliers who do not meet these standards may be suspended or removed.