Returns & Refunds

We are committed to making sure every order placed through Event Technology Portal meets your expectations. Because all payments go through our platform, we have real ability to protect buyers when things go wrong.

Buy-Now (Retailer-Redirected) Products

Returns for products purchased via an external retailer redirect are governed entirely by that retailer’s own returns policy. Please initiate any returns directly through the retailer using your order confirmation. Event Technology Portal cannot process returns or refunds for these transactions.

Supplier Direct Products

Our Buyer Protection Commitment

Because all payments go through Event Technology Portal, we are directly involved in any return, refund, or dispute. You do not need to negotiate with a supplier directly — we handle it.

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Faulty or damaged goods

If your order arrives faulty or damaged, we will arrange a replacement or full refund at no cost to you. You must:

• Report the fault to us within 48 hours of receipt
• Provide photographic evidence of the fault or damage
• Retain all original packaging until the claim is resolved
• Follow any reasonable instructions from us regarding return shipping — we will cover return costs for confirmed faulty goods

We will manage the claim with the supplier on your behalf. Target resolution time is 10 business days.

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Goods not as described

If the equipment delivered does not match the agreed specification in your written quote and order confirmation, you are entitled to a full refund or replacement. Contact us immediately at hello@eventtechnology.org with your order reference and a description of the discrepancy.

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Change of mind or cancellation after dispatch

Professional event equipment is often made to order or held in limited stock. Change-of-mind returns after dispatch are at the supplier’s discretion. Where accepted, a restocking fee may apply — typically 15–25% of the order value — and return shipping is at the buyer’s cost.

Custom-configured or made-to-order equipment cannot be returned unless faulty.

If you need to cancel before the order has been dispatched, contact us immediately at hello@eventtechnology.org. We will do our best to cancel without penalty.

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Warranty

Most professional event equipment carries a manufacturer warranty of 12–24 months. Warranty terms are confirmed in your order documentation. For warranty claims arising after delivery, contact us and we will coordinate with the supplier or manufacturer on your behalf.

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How to raise a return or claim

1. Email hello@eventtechnology.org with your order reference, a clear description of the issue, and photographs or supporting documentation where relevant
2. We will acknowledge your claim within 1 business day and provide a reference number
3. We will contact the supplier and investigate — we may ask for additional information
4. We will communicate the proposed resolution to you within 5 business days
5. Once agreed, refunds are processed via PayPal within 5–10 business days

Because we hold supplier funds until fulfilment is confirmed, we have real leverage to resolve claims in your favour. You are not on your own.

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Refund timescales

• PayPal refunds: typically 3–5 business days to appear in your account
• Complex claims or disputes: up to 15 business days
• International claims involving freight: up to 30 business days