Buyer FAQs

Find answers to the most common questions about sourcing and buying through Event Technology Portal.

Ordering & quoting

How do I place an order?

It depends on the product type. For ready-to-buy products, add to cart and check out directly on our platform. For quote-to-order products, click “Request a Quote” on the product page, fill in your requirements, and submit. We will come back to you with a confirmed quote.

Do I need an account to request a quote?

Yes. A free account is required to submit a quote request. This allows us to manage your enquiries, keep a record of quotes, and communicate securely with you.

How long does it take to receive a quote?

Most quote requests are responded to within 1–3 business days. For complex, multi-item, or custom orders it may take a little longer. If you have a tight event deadline, tell us in your submission and we will prioritise accordingly.

Can I get quotes for multiple products at once?

Yes. Add products from multiple categories to your quote cart and submit a combined request. We will handle all the coordination on your behalf.

Is there a minimum order value?

There is no platform minimum. Individual suppliers may have their own minimum order requirements, which we will communicate to you as part of the quote process.

Can I modify or cancel a quote request after submitting?

Yes, before we have responded with a formal quote you can contact us at hello@eventtechnology.org to modify or withdraw your request. Once a quote has been accepted and an invoice issued, our cancellation and returns policy applies.

Payments

How do I pay?

We currently accept payment via PayPal. Additional payment methods are being added. All payments are made to Event Technology Portal — you will never be asked to transfer money directly to a supplier.

When do I receive an invoice?

Once you accept a quote, we issue you a formal invoice before payment is due. You pay against that invoice. We do not ask for payment before an invoice has been issued.

What payment terms apply?

Payment terms are confirmed in your quote. For standard in-stock orders, full payment is typically required before the order is confirmed. For larger or project-based orders, staged payment milestones may apply — this will be clearly set out in your invoice.

Why do I pay Event Technology Portal and not the supplier?

This is by design — and it is one of the most important protections we offer. When you pay us, your funds are held securely until your order is fulfilled. The supplier is only paid after dispatch is confirmed. If anything goes wrong with your order, you raise it with us and we resolve it on your behalf.

Is my payment secure?

Yes. All payments are processed through PayPal’s secure, PCI-DSS compliant infrastructure. We do not store card or banking details on our servers.

What currency do I pay in?

Quotes are issued in USD as standard. If you require a quote in a different currency, let us know when submitting your request. PayPal handles currency conversion at their prevailing exchange rate.

Delivery & logistics

Who arranges delivery?

We coordinate with the supplier to arrange delivery to your specified address. Shipping costs are either included in your quote or itemised separately — you will always know the full cost before paying.

Do you ship internationally?

Yes. Our suppliers serve buyers globally. International orders may be subject to import duties and customs fees at the destination, which are the buyer’s responsibility. Lead times and shipping costs for international orders are confirmed in your quote.

What if my goods arrive damaged?

Note any damage on the delivery receipt before signing, photograph the packaging and affected items, and contact us at hello@eventtechnology.org within 24 hours of receipt. We will manage the claim on your behalf. See our returns & refunds page for the full process.

Products & platform

What types of products are listed?

Only products relevant to the events industry — professional AV equipment, lighting systems, staging and rigging, interpretation and conference systems, registration and audience response technology, LED and projection solutions, and much more.

Can I contact the supplier directly?

All order-related communication goes through our platform. This protects both parties, keeps a clear record of everything agreed, and ensures our team can step in if there is ever an issue. We actively facilitate communication — you are never left in the dark.

How are suppliers vetted?

Every supplier goes through a review process before they can list on our platform. We verify their business credentials and confirm their product range is genuinely events-relevant. Suppliers who receive complaints or fail to fulfil orders are removed.

I need product advice — can you help?

Yes. Our team has deep expertise in event technology. Email hello@eventtechnology.org with your requirements and we will help you find the right solution.