The gxp2170 is a powerful enterprise-grade IP phone that is ideal for busy users who handle high call volumes. This top-of-the-line enterprise IP phone features up to 12 line keys/line appearances and 6 sip accounts using a 4.3 inch color display LCD and full HD audio. It features up to 48 digital, on-screen speed dial/blf keys to help users be more productive and efficient. The gxp2170 supports the fastest possible connection speeds with dual gigabit network ports, features integrated poe and includes built-in Bluetooth for syncing with mobile devices and Bluetooth headsets. This enterprise IP phone can connect to up to four gxp2200 ext. modules with LCD display to access up to 160 speed dial/blf contacts. The gxp2170 is the perfect choice for enterprise users looking for a top-notch executive IP phone with advanced functionality. As all grand stream IP phones do, the gxp2170 features state-of-the-art security encryption technology (strap and tls). The gxp2170 supports a variety of automated provisioning options, including zero-configuration with grand stream’s ucm series IP pbxs, encrypted xml files and tr-069, to make mass deployment extremely easy.
Just worksCommercial applications. We use these a lot
Amazon Customer –
Solid phone, great user experience, quality feel. Moderate latency added.I have tested every IP phone I can get my hands on from a myriad of manufacturers. Cisco has great engineering, good voice quality, low latency, but they have no BLF keys (or very few to speak of). Fanvil has great BLF keys which allow for pages of keys which works perfect, but the phone has quality issues and cuts out. Yealink has some decent phones, but their flagships like the T48g have major latency on their audio. Note, this is not network related latency; every phone takes time to process the packets, and some do it MUCH faster than others (my testing has yielded about a 200ms gap in the speed of processing the voice packets from different phones and manufacturers).This Grandstream feels like a quality product, the screen is bright and brilliant, the pages of BLF keys is a perfect fit. Sometimes the screen doesn’t move quite as fast as my hands do when I’m moving very fast, but it doesn’t matter because the phone processes all key strokes faster than it displays on screen, meaning I am not limited in how fast I can move despite a 100ms delay on screen sometimes. This phone adds about 60-80ms in additional latency over my “fastest” phones I am saying are zero. I would like to NOT have that added latency which can add up when you top it with 250ms of latency from your SIP provider/internet, but the voice quality is outstanding and I know that is the likely cause of the delay. Much more and it would be outside what I’d accept; much less and I’d have a hard time measuring it (I can measure down to about 30ms).Great phone, about to buy a bunch more for our managers.
Great phone, better potentialThis is a pretty good phone. Display is nice and having extra buttons is great. In fact, this is the primary reason of my purchase. I have also been using the GXP2140. I only have one gripe. I am either doing something wrong, there is a bug, or this is just the way it’s intended to work. When I program the keys they work great, however when I’m on a call the display changes and no longer displays the name of each button I’ve programmed. My GXP2140 does this also. The difference is in this phone all the keys act like a line key while i’m on a call. For instance when I want to park a call, I hit the key I’ve programmed as park and it puts the call on hold and opens up a new line. It does not park the call. The workaround is if I want to park or transfer a call I must (while on the call) go to the home screen where the button labels are present and hit the buttons I’ve programmed. This works perfectly. On my GXP2140 the programable buttons function the same regardless if you’re on a call or not. I’m also having issues getting the BLF to actually light up. They’ll show green/red on the LCD screen, but the lights won’t actually light up. Only line keys light up. This problem doesn’t exist on a GXP2140 configured the same. This is why I hope a future update will solve the issue.*** 8/10/2016 UpdateAfter the latest software update all problems described in my review have been corrected. This is an excellent product. 5 stars…
Unreliable, and made worse by awful customer supportI really like the appearance of these phones, and they are fairly priced.But, what’s the point of a pretty looking phone if it doesn’t work reliably? I’m regularly having to reboot the phone because it freezes. The reboot process is also very long, making it even more frustrating.I’ve had a bazillion exchanges with Grandstream technical support, which is even more a hassle than it sounds because they don’t speak to you on the phone, only via email. I’ve updated the firmware every which way, changed so many settings, and even changed the VOIP software totally (from Voipo to Vonage to 3CX) and still have the same problems.The unavoidable problem, after using two or three different 2170 phones, three different VOIP software packages, and doing everything Grandstream support suggested, and still having problems, is that these phones quite simply are not reliable and should never be purchased or used.Of note, the 3CX provider I’m using says they don’t recommend Grandstream. They prefer Yealink or Fanvil. Guess what I’m now buying……
Phone does as intended without issueI use this phone with a Grandstream Umc6202 2 port device and it synced the data pre programmed to it without issue. Using the handset it’s clear and sounds good. I picked up a wireless headset attachment and it works amazing without issue for it.Cons:Bluetooth had issues with a cheap headset I used with my phone. It would only work as a speaker or a microphone but not both. It was a really cheap headset so I am not to worried about that. Some buttons a little small like the headset button.
RecomendedI would recommend this product. It is a really useful product. Thanks to the seller, he sent the product in very good condition.
Jay A –
Great Entry Level SIP Phone!Great phone for the price. Easy to config with a Grandstream UCM using the provisioning feature. Only issue is it won’t provide weather info outside North America.
Amazon Customer –
Lines on screen don’t align with the physical buttons.The company I work for is a retail VoIP provider and we sell a lot of Grandstream products. We recently upgraded from the GXP2130 to the GXP2170 and low and behold we have a glitch where the text on the screen for each line / BLF isn’t aligned with the physical buttons along the side of the screen. Does the phone work? Yes. Is this problem super annoying to look at when trying to use the buttons? Also yes. While the phone itself works fine it’s gonna take some time to adjust to the buttons being out of alignment. Hopefully GS support fixes this bug in modern FW versions. This is produced on the latest FW Version 220.127.116.11.
Phil D. –
Nice Phone and Good Features for the PriceI just installed my first GXP2170 and am happy with it so far. I am using it on a 3CX PBX and it was easy to get working. It has a nice screen and the audio is great on both the handset and the speakerphone. I have not tested the Bluetooth capability yet, but that is a nice feature to have. It comes with a power adapter, but I am not using that as it supports POE and that works fine. It also has a desk stand and a wall mount. I was a bit disappointed in the shipping as Amazon shipped it without boxing it up in another box – the labels were stuck directly on the manufacturer’s box and it was not sealed with tape so I am lucky I got everything intact and undamaged.
Lifesaver during the PandemicStarting in March, like many, I began working from home because of the Rona. Using a persistent site-to-site VPN to the corporate office I registered this SIP phone to our asterisk PBX and my extension. I spend a LOT of time on conference calls with vendors and coworkers and having a SIP device with clear, loud speakerphone and quick direct dialing to other internal extensions has been a lifesaver. This phone has been stable, had no issues configuring it or keeping it connected as long as my internet stayed stable.