How Self-Service Kiosks Are Changing Behavior?
Soon, you may be able to walk into a McDonalds, tap your order on a “Create Your Taste” touch screen, and receive a burger adjusted to your specifications. Avocado and shaved parmesan on your sandwich? No problem.
More information: https://hbr.org/2015/03/how-self-service-kiosks-are-changing-customer-behavior
