The hospitality industry is heading towards using self-service technology to provide a better travelling experience for its customers. At the airport, passengers waste too much time waiting in long lines. The long security lines can’t be avoided, but passengers who need to quickly check-in can do so at a self-service kiosk. With self-service kiosks, ticketing agents are free to attend to passengers who need more help. The convenience of self-service kiosks doesn’t end after a flight, though.104

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