How we use AI to improve EventsAir support

Time is critical in the hectic field of event organizing. Reactive support is not merely a nice-to-have; it is essential when handling strict deadlines, balancing numerous stakeholders, or resolving a problem during a live event.

At EventsAir, we recognize how important support is to enabling event planners to remain assured, productive, and committed to providing outstanding guest experiences. We’ve made great progress in providing quicker, more intelligent, and more thorough support solutions with the introduction of our new AI-powered support hub, which was created with expert event planners in mind.

More than just innovation, integrating AI technology into our platform aims to improve user assistance and provide them the tools they need to be successful at every step of their event journey. This is how we did it.

AirBot: Your constant AI helper

AirBot, a potent AI-driven assistant at the heart of this upgrade, makes sure you get the answers you require at the precise moment you need them. AirBot, which is based on Intercom’s cutting-edge technology, uses a vast and continuously updated knowledge base to provide prompt, precise responses around-the-clock.