Returns & Refunds

We are committed to making sure every order placed through Event Technology Portal meets your expectations. Because all payments go through our platform, we have real ability to protect buyers when things go wrong.

Buy-Now (Retailer-Redirected) Products

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Returns for products purchased via an external retailer redirect are governed entirely by that retailer’s own returns policy. Please initiate any returns directly through the retailer using your order confirmation. Event Technology Portal cannot process returns or refunds for these transactions.

Supplier Direct Products

Our Buyer Protection Commitment

Because you pay Event Technology Portal — not the supplier — we have the ability to hold, withhold, or return your funds if a legitimate issue arises. Specifically, we will not release payment to the supplier if:

Goods have not been delivered within the agreed timeframe with no satisfactory explanation.
Goods delivered are materially different from the agreed specification in the confirmed quote.
Goods arrive damaged and the supplier fails to arrange a replacement or resolution.
The supplier is unresponsive to a legitimate complaint within 5 business days.

Faulty or Damaged Goods

Report within 24 hours of receipt. Provide photographs of the damage and your delivery receipt. We will liaise with the supplier to arrange replacement, repair, or refund. Do not return goods until instructed.

Goods Not as Described

If what you receive materially differs from what was quoted and agreed in writing on the platform, raise a dispute via support@eventtechnology.org within 48 hours. We will review the original quote, compare it with what was delivered, and act accordingly.

Change of Mind

Professional AV and events equipment is often sourced specifically for your requirements. Change-of-mind returns are not guaranteed and are subject to the supplier’s discretion. Where accepted, a restocking fee may apply and return shipping is the buyer’s cost. Custom or made-to-order items cannot be returned unless faulty.

Warranty Claims

Most professional events equipment carries a manufacturer warranty of 12–24 months. Warranty terms will be stated in the supplier’s quote or product listing. Post-delivery warranty claims are handled directly with the manufacturer or their authorised service partner. Contact us if you need help escalating a warranty claim.

How to Raise a Return or Refund Request

Contact us at support@eventtechnology.org with your order reference.
Describe the issue clearly and attach supporting evidence (photos, documents).
We will open a case and notify the supplier within 1 business day.
The supplier has 5 business days to respond with a resolution.
If unresolved, we will make a determination and act accordingly on the held funds.

⚠️ The earlier you report an issue, the stronger your position. Always inspect goods on delivery and report problems immediately — do not wait.