Timing is everything when it comes to customer service. But with customers reaching out at all hours, and on a variety of platforms, it can be difficult to respond in a timely manner. That is, unless you have a chatbot.
Chatbots are computer programs that simulate human interactions. At their most basic, chatbots can respond to key words with preprogrammed responses. More advanced bots use artificial intelligence to answer customer questions, point them toward pertinent information, or even provide entertainment until a human representative is available.