No one enjoys standing in lines, but Americans spend a collective 37 billion hours a year doing it. Most event attendees are so used to standing in line that they assume it’s a necessary evil. They don’t enjoy queues, but they’ve certainly had to experience them.
Queues are a headache for attendees, and they’re equally agonizing for event organizers charged with orchestrating flow, overseeing security, and staffing checkpoints.
More information: https://www.eventbrite.com/blog/self-service-events-ds00/