The self-service movement of interactive kiosks
Consumers today are more self-directed than ever. Few are bothered by self-checkout lanes in supermarkets or fast food restaurants, and the trial and adoption of these self-serve kiosks is growing rapidly. The growth in popularity and usage is partly due to companies getting better at implementing self-service technologies but is also due to the average consumer being more technologically savvy.
More information: http://icxa.org/2016/05/the-self-service-movement-of-interactive-kiosks/