Self-service is on the rise, and not just in situations in which people are alone at home using their computers. Increasingly, people are also handling transactions themselves via kiosks at airports, hotels, libraries, restaurants, and theaters.109

More information: http://www.cloudcontactcenterzone.com/topics/cloud-contact-center/articles/402210-self-service-kiosks-offer-convenience-cost-savings-various.htm

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